ASSIST policy
Service, Support, and Backup Policy
ASSIST provides structured business software with support and backup practices designed for real operations, while keeping commitments realistic and commercially supportable.
Service scope
- This policy covers the hosted ASSIST application and normal production access paths.
- It does not guarantee uninterrupted operation during maintenance, force majeure, upstream outages, customer misconfiguration, or third-party integration failures.
Support
- Support requests are handled through the configured support contact and internal review workflow.
- Response speed depends on issue severity, business impact, available context, and feature stability.
- Support access to private Google-derived content is not a normal support path; unauthorized admin/support attempts are blocked, audited, and lock the affected user's Google integration until the user reconnects it.
Backups and recovery
- ASSIST uses operational backups and retention controls intended to support service continuity and incident recovery.
- Backups are not a customer-managed archive product, and point-in-time recovery expectations depend on the active hosting and operational environment.
Incidents and exclusions
- dont SIA may notify affected customers after a confirmed security incident involving customer data or material service degradation.
- This policy does not create unlimited warranty, uninterrupted uptime, or guaranteed business-continuity outcomes.
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